Terms and Conditions

These terms govern every account registered on Spinostra. By creating an account, depositing funds or claiming any promotion, the player agrees to the full set of rules below. Spinostra reserves the right to update these terms periodically; material changes get communicated through the registered account email.

1. Eligibility

• Players must be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher.
• One account per person, per household, per payment method and per device is permitted.
• Residents of jurisdictions where online gambling is restricted or prohibited may not register.
• Spinostra reserves the right to request identity verification at any point, including before processing a withdrawal.

2. Account Registration

Accounts must be registered using accurate personal information. Falsified details, including a false name, date of birth or address, will result in account suspension and forfeiture of any balance. Players are responsible for keeping login credentials confidential; Spinostra is not liable for losses resulting from unauthorized account access caused by player negligence.

3. Deposits and Withdrawals

Withdrawals are only processed to the same payment method and account name used for depositing, in line with anti-money laundering regulations. Spinostra may request proof of identity, proof of address and proof of payment ownership before releasing any withdrawal above 500 Euro.

4. Bonus Terms

All promotional offers carry specific wagering requirements, minimum deposit thresholds and game weighting rules, detailed on the Bonuses page. General rules applying to every promotion:

• Bonus funds and winnings derived from them are non-transferable and forfeited if the account is closed voluntarily during an active promotion.
• Abuse of a bonus offer, including but not limited to using multiple accounts or coordinated betting patterns with another player, voids all associated winnings.
• Spinostra reserves the right to refuse or withdraw a promotional offer at its sole discretion if abuse is suspected.
• Wagering progress is void if the qualifying deposit is withdrawn before the requirement is met.

5. Responsible Gambling

Spinostra provides deposit limits, loss limits, session reminders and self-exclusion tools free of charge inside account settings. Players who believe their gambling has become problematic are strongly encouraged to use the self-exclusion tool and contact a local support helpline, both listed in the site footer. Self-excluded accounts cannot be reopened before the selected exclusion period expires, regardless of player request.

6. Fair Play and Game Integrity

All games offered on Spinostra use random number generators independently tested and certified by accredited testing laboratories. Return to player percentages are published per game where available. Any confirmed technical malfunction voids the affected round and any resulting payout, with the stake returned to the player’s balance.

7. Account Closure and Suspension

Spinostra may suspend or close an account at its discretion in cases of suspected fraud, underage gambling, bonus abuse, chargebacks or breach of these terms. In confirmed fraud cases, Spinostra reserves the right to withhold the account balance pending investigation and, where applicable, report findings to relevant authorities.

8. Limitation of Liability

Spinostra is not liable for losses arising from internet connectivity issues, third-party payment processor delays or events outside its reasonable control. Total liability in any dispute is limited to the disputed account balance at the time the issue arose.

9. Governing Terms

These terms are governed by the laws of the jurisdiction under which Spinostra holds its operating license. Any dispute not resolved through Spinostra’s internal complaints procedure may be referred to the relevant licensing authority’s dispute resolution service.

10. Contact

Questions regarding these terms can be directed to the support team through the account dashboard or the contact details listed in the site footer.